Contact us.support@vigillink.com(949) 502-44841100 Town & Country Rd.Suite 1250Orange, CA 92868 Company Name * Contact Person * First Name Last Name Model Number * Quantity * Serial Number * Firmware Version * Date * Description of Failure * 1) Failure rate. How many failed units out of the whole order? * 2) Diagram where our part is deployed including model numbers of monitor/projector and video source. 3) Part worked before failed? If yes, how long? 4) Does the issue happen all the time, or only under certain conditions? 5) The issue disappear when replaced with a new part? 6) Request an RMA number? 6) Request an RMA number? Yes No Thank you! RMA Request Form